REFUND POLICY

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To return your product, you should email us at info@fivepaks.com to receive authorization first.
  • Unless the product is damaged or defective, you will be responsible for paying for your own shipping costs to return your item. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale / clearance items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fivepaks.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.




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